Privacy Policy
At ku990, your privacy is a fundamental right, not an afterthought. This Privacy Policy explains in clear, formal terms exactly what personal information we collect from players across Bangladesh, how we use it, who we may share it with, and what rights you have over your own data.
How ku990 Protects Your Privacy
We have built our data practices around six core principles that govern every decision we make regarding the personal information of our players across Bangladesh.
ku990 collects only the personal information that is strictly necessary to operate a safe, compliant, and enjoyable betting platform. We do not harvest data for resale, we do not build advertising profiles, and we do not request information beyond what is needed for account management, identity verification, and responsible gaming compliance.
Every data exchange between your browser or app and the ku990 platform is protected by industry-standard TLS/SSL encryption. Whether you are submitting registration details, processing a bKash or Nagad deposit, or accessing your transaction history, your data travels through an encrypted channel that prevents interception by third parties.
When ku990 requests identity documents — such as a National ID card or passport — we explain exactly why those documents are needed and how they will be stored. Verification documents are used solely for age confirmation, anti-fraud screening, and compliance with applicable financial regulations. They are never shared with marketing partners.
You retain meaningful control over your data. Through your ku990 account settings you can update personal information, manage marketing communication preferences, review your transaction history, and submit a data access or erasure request. We provide clear, accessible tools so that exercising your privacy rights does not require navigating complex procedures.
Where ku990 shares data with third-party service providers — such as payment processors, game providers, or identity verification services — we impose strict contractual data protection obligations on those partners. Third parties may only use your data for the specific purpose for which it was shared. We do not sell personal data to advertisers or data brokers.
We do not keep your personal information indefinitely. ku990 operates under defined data retention schedules that specify how long each category of data is stored and when it must be securely deleted. Account data for closed accounts is typically retained for a period of five years for regulatory compliance purposes, after which it is permanently and irreversibly destroyed.
1 Information We Collect
ku990 collects personal information from you in three primary ways: information you provide directly during registration and account use, information generated automatically through your interaction with the platform, and information received from trusted third-party sources as part of our verification and payment processes.
1.1 Information You Provide Directly
When you register a ku990 account or interact with our support team, you may provide the following categories of personal data:
- Identity Data: Full legal name, date of birth, gender, and nationality.
- Contact Data: Email address, mobile phone number, and residential address (including division, district, and upazila for players in Bangladesh).
- Verification Documents: Copies of your National ID card (NID), passport, or other government-issued identity documents submitted during the Know Your Customer (KYC) verification process.
- Financial Data: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction reference numbers provided in connection with deposits and withdrawals. We do not store full card numbers for Visa or Mastercard transactions — these are handled by our certified payment processor.
- Account Credentials: Your chosen username and a cryptographically hashed version of your password. We never store passwords in plain text.
- Communications: Records of your correspondence with the ku990 support team, including live chat transcripts and email exchanges.
1.2 Information Collected Automatically
When you access the ku990 platform, our systems automatically collect certain technical and behavioural data, including:
- Device Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
- Usage Data: Pages visited, time spent on each section, betting and gaming activity logs, search queries within the platform, and click-stream data.
- Location Data: Approximate geolocation derived from your IP address, used to verify that you are accessing the platform from a permitted jurisdiction. We do not collect precise GPS location data without your explicit consent.
- Session Data: Login timestamps, session duration, and logout events recorded for security and responsible gaming monitoring purposes.
1.3 Information from Third Parties
ku990 may receive personal data about you from the following third-party sources:
- Payment Processors: Transaction status confirmations and fraud-screening results from bKash, Nagad, Rocket, Upay, and card payment gateways.
- Identity Verification Providers: Results of automated document authentication and database checks performed as part of the KYC process.
- Fraud Prevention Agencies: Risk scores and flagging data from anti-fraud and anti-money-laundering screening services.
2 How We Use Your Data
ku990 processes your personal data for specific, explicit, and legitimate purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use your data are set out below.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, Contact, Credentials | Contractual necessity |
| Age and identity verification (KYC) | Identity, Verification Documents | Legal obligation |
| Processing deposits and withdrawals | Financial, Identity | Contractual necessity |
| Fraud prevention and security monitoring | Device, Usage, Financial | Legitimate interest |
| Responsible gaming monitoring | Usage, Session, Identity | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | Identity, Contact, Communications | Contractual necessity |
| Personalised promotions and bonuses | Usage, Identity | Consent |
| Platform analytics and improvement | Device, Usage, Session | Legitimate interest |
| Legal and regulatory compliance | All categories where required | Legal obligation |
2.1 Marketing Communications
With your consent, ku990 may send you promotional communications relating to bonuses, seasonal offers (such as Eid specials, BPL cricket promotions, or IPL season offers), new game launches, and platform updates. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to the withdrawal.
2.2 Automated Decision-Making
ku990 uses automated systems to detect unusual betting patterns, identify potential fraud, and flag responsible gaming concerns. Where an automated process results in a significant action — such as the suspension of your account or the blocking of a withdrawal — you have the right to request a human review of that decision. Please contact our support team to exercise this right.
3 Sharing and Disclosure of Personal Data
ku990 does not sell, rent, or trade your personal information to any third party. We share personal data only in the limited circumstances described below, and always subject to appropriate contractual safeguards.
3.1 Service Providers
We engage carefully selected third-party service providers to assist in operating the ku990 platform. These providers act as data processors and may only process your personal data in accordance with our documented instructions. Categories of service providers include:
- Payment Processing Partners: bKash, Nagad, Rocket, Upay, and card payment gateways receive the financial data necessary to process your transactions.
- Game Providers: Providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive anonymised session identifiers necessary to deliver live casino and slot game functionality. They do not receive your full identity data.
- Identity Verification Services: Third-party KYC providers receive copies of identity documents solely for the purpose of verifying your identity during account onboarding or compliance reviews.
- Customer Support Platforms: Our live chat and ticketing infrastructure providers process communications data in order to facilitate your support interactions.
- Analytics Providers: Aggregated, anonymised usage data may be shared with platform analytics providers. No personally identifiable information is included in these data transfers.
3.2 Legal and Regulatory Disclosure
ku990 may be required to disclose personal data in response to a lawful request from a government authority, law enforcement agency, or court of competent jurisdiction. We will comply with such requests to the extent required by applicable law. Where permitted to do so, we will notify you of such a request before disclosing your data.
3.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of the ku990 business, personal data held by ku990 may be transferred to the acquiring entity as part of the transaction. In such circumstances, ku990 will ensure that the receiving entity is bound by data protection obligations no less stringent than those set out in this Privacy Policy, and will notify affected players of the transfer in advance.
4 Cookies and Tracking Technologies
ku990 uses cookies and similar technologies (including local storage and session storage) to operate the platform, remember your preferences, and improve your overall experience. This section explains what types of cookies we use and how you can manage them.
4.1 Types of Cookies We Use
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as maintaining your logged-in session, storing your preferred language settings, and processing transactions securely. These cookies cannot be disabled without impairing core platform functionality.
- Performance and Analytics Cookies: These cookies collect anonymised data about how players navigate the ku990 platform — for example, which pages are most visited and where users encounter errors. This data is used exclusively to improve the platform experience and is not used to identify individual users.
- Functional Cookies: These cookies remember your account preferences, such as your preferred deposit method or your last-viewed sports category, in order to personalise your experience on return visits.
- Marketing Cookies: With your consent, ku990 may use cookies to track whether you arrived at the platform via a promotional campaign. This data helps us measure the effectiveness of our promotions and is not used to track your browsing activity across third-party websites.
4.2 Managing Your Cookie Preferences
You can manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, and to receive a notification each time a cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging in or completing transactions on the ku990 platform. For non-essential cookies, you may update your preferences at any time through the cookie settings panel available within your account.
5 Data Retention and Storage
ku990 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal retention obligations, and to resolve disputes or enforce our agreements. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Active account data (identity, contact) | Duration of account + 5 years | Regulatory / legal obligation |
| Transaction records (deposits, withdrawals) | 7 years from transaction date | Financial compliance obligation |
| KYC / identity verification documents | 5 years from account closure | Anti-money-laundering obligation |
| Betting and gaming activity logs | 3 years from account closure | Dispute resolution / legitimate interest |
| Support correspondence | 3 years from last interaction | Contractual / legitimate interest |
| Marketing consent records | Until consent withdrawn + 1 year | Proof of consent |
| Anonymised analytics data | Indefinitely (non-personal) | Platform improvement |
5.1 Data Storage Location
All personal data collected from ku990 players is stored on secure servers. Data transfers between internal systems are encrypted using TLS protocols. Where data is processed by third-party service providers, those providers are contractually required to implement security standards that are equivalent to or exceed those maintained by ku990.
5.2 Secure Deletion
Upon the expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymised so that it can no longer be associated with an identifiable individual. We do not archive personal data beyond the periods specified above without a clear and documented legal justification for doing so.
6 Your Privacy Rights
As a ku990 player, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without undue friction. To exercise any of the rights described below, please contact our data privacy team at [email protected] with the subject line "Privacy Rights Request".
6.1 Right of Access
You have the right to request a copy of the personal data that ku990 holds about you. Upon receipt of a verified access request, we will provide you with a structured summary of your data within 30 calendar days. This summary will include the categories of data held, the purposes for which it is processed, and the third parties with whom it has been shared.
6.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections — such as updating your contact email address or phone number — can be made directly through your account settings. For corrections to core identity data (name, date of birth), please contact our support team and provide supporting documentation.
6.3 Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that erasure requests cannot be fulfilled where retention is required by law — for example, transaction records subject to a seven-year financial compliance retention obligation cannot be deleted early.
6.4 Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute regarding the accuracy of your data is being resolved, or where you have objected to processing and we are assessing whether our legitimate interests override your objection.
6.5 Right to Object to Marketing
You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, ku990 will cease all marketing communications to you within 5 business days. You may exercise this right through your account notification settings or by emailing [email protected].
7 Security Measures
ku990 takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.
7.1 Technical Safeguards
- TLS/SSL Encryption: All data transmitted between your device and the ku990 platform is encrypted using Transport Layer Security (TLS) protocols, ensuring that your information cannot be intercepted in transit.
- Password Hashing: Passwords are stored using industry-standard one-way cryptographic hashing algorithms. Even in the unlikely event of a data breach, your plain-text password would not be exposed.
- Two-Factor Authentication: ku990 offers optional two-factor authentication (2FA) for account login, which adds a significant additional layer of protection against unauthorised access.
- Access Controls: Access to player personal data within the ku990 organisation is restricted on a strict need-to-know basis. Staff who do not require access to personal data as part of their role are blocked from doing so at the system level.
- Intrusion Detection: Our platform infrastructure is monitored continuously for suspicious activity, unusual access patterns, and potential security threats. Automated alerts are triggered whenever anomalous behaviour is detected.
7.2 Organisational Safeguards
All ku990 staff with access to personal data receive regular data protection training. Our internal data protection policies require that personal data is handled only through approved systems and channels. We conduct periodic security audits and vulnerability assessments to identify and address potential weaknesses in our data infrastructure.
7.3 Data Breach Response
In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, ku990 will take immediate containment action and will notify affected players without undue delay, providing clear guidance on the steps you should take to protect yourself. We maintain an incident response plan that is reviewed and tested on a regular basis.
8 Policy Updates and Contact
ku990 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. Where changes are material, we will notify you by posting a prominent notice on the platform or by sending an email to the address associated with your account at least 14 days before the changes take effect.
8.1 Version History
The current version of this Privacy Policy is effective as of 1 January 2026. Previous versions of this policy are available upon request by contacting our support team. Continued use of the ku990 platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.
8.2 Contact Our Privacy Team
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the ku990 privacy team using the details below. We are committed to addressing your privacy concerns promptly and transparently.
- Email: [email protected] (subject: "Privacy Policy Enquiry")
- Response Time: Within 3 business days for general enquiries; within 30 days for formal privacy rights requests
- Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
Ready to Explore ku990?
Now that you understand how we protect your privacy, browse our full range of sports betting, live casino, and slot games — all secured with SSL encryption and designed for players across Bangladesh.